Frequently Asked Questions

We've listed the most common questions here. If you're still having trouble, feel free to contact us.

Logging In or Signing Up

What information do I need to register on First Choice?

To create a new account, you will need the following information:

Account Name (as it appears on your statement)
Account Number (as it appears on your statement)
User Name (6-50 characters long)
Email Address
Password (6-50 characters long)
Confirm Password

I forgot my user name, how do I find it?

Please click on the "Forgot your User Name?" link on the Log In screen. Enter your email address and click "Retrieve User Name" to receive a password reset link in your email.

How do I reset my password?

Please click on the "Forgot your Password?" link on the Log In screen. Enter your user name or email address and click "Reset Password" to receive a password reset link in your email.

Making Payments

How can I pay my bill online?

Once you have successfully logged in, please choose the "Make a Payment" option on your home page.
You have the following payment options online:

Credit Card (Visa, MasterCard, or Discover)
Debit Card (Visa, MasterCard, or Discover)
Checking Account

What other payment options do I have?

If you would prefer to not make a payment online, you can also make a payment over the phone by calling us toll free at (855)270-3592 or mailing in a check or money order directly to the address on your payment coupon.

How can I view my statement online?

To view a copy of your statement, simply choose the "Statement History" option on your home page. You can view all statements that have been sent to you as well as print them off and email them to yourself.

How do I sign up for e-Billing?

To sign up for our e-Billing option, please choose the "Account Settings" option on your Home page. Under the Account Settings, enter your email address and click on "Sign Me Up!"

Payment Portal Support

For help logging in, making a payment, or using an automated service

855-270-3592

customerservice@firstbilling.com

Customer Service Hours

Monday - Friday:

9:00AM - 5:30PM

all times are Eastern Standard Time